Terms & Conditions

These Terms & Conditions govern your use of this website and your interaction with Laylent.

By accessing this website, submitting an enquiry, requesting a website preview, purchasing services, or otherwise communicating with us, you agree to these Terms & Conditions.

If you do not agree to these Terms & Conditions, you should not use this website or engage our services.

1. Business Information

This website is operated by:

In these Terms, "we", "us", "our", "Laylent" and "Laylent Digital" refer to the business named above.

"You", "your" and "client" refer to any person, business, company, organisation or representative who uses our website, contacts us, requests information, or purchases our services.

2. About Our Services

Laylent provides website design, website setup, website improvement, website maintenance, digital support, and related online services for businesses.

Our services may include, depending on the package agreed:

• Website design and build
• Website setup
• Website editing and updates
• Basic website maintenance
• Hosting support
• Domain support
• Website transfer support
• Website content placement
• Basic technical support
• Website improvement recommendations
• Related digital services agreed in writing

The exact services included in any purchase will be set out in the relevant offer, invoice, payment page, proposal, order confirmation, or client service agreement.

Nothing on this website guarantees that every possible service is included unless it is expressly confirmed in writing.

3. Website Use

You agree to use this website lawfully and responsibly.

You must not:

• Use this website for unlawful, fraudulent, harmful, abusive or malicious purposes
• Attempt to gain unauthorised access to our website, systems, accounts, servers or data
• Interfere with the proper functioning or security of the website
• Upload, send or transmit viruses, malware, spam, harmful code or automated scraping tools
• Copy, reproduce, resell or exploit our website content without permission
• Misrepresent your identity, business, authority or intentions
• Submit false, misleading or incomplete information
• Use our website or services in a way that could damage our reputation or business

We reserve the right to restrict, suspend or block access to our website or services where we reasonably believe these Terms have been breached.

4. No Guarantee of Results

We aim to provide professional, high-quality website and digital services.

However, you acknowledge that we do not guarantee any specific commercial result, including but not limited to:

• Increased sales
• Increased enquiries
• Increased website traffic
• Improved Google ranking
• Improved conversion rate
• Business growth
• Customer retention
• Revenue increase
• Social media growth
• Search engine performance

A website can support your business, but results depend on many factors outside our control, including your industry, pricing, reputation, reviews, competition, location, advertising, customer service, offer, market conditions and ongoing business activity.

Any examples, case studies, previews, estimates, projections or recommendations are illustrative only and should not be treated as guaranteed outcomes.

5. Website Previews, Mockups and Proposals

We may create website previews, sample designs, mockups, demonstrations, draft pages or proposals before you become a paying client.

Unless otherwise agreed in writing:

• Previews and mockups are for demonstration purposes only
• They do not create an obligation for us to complete a project
• They do not create an obligation for you to purchase
• They may use placeholder text, sample images or estimated business information
• They may be withdrawn, changed or removed at any time
• They remain our intellectual property unless ownership is transferred under a separate written agreement

You must not copy, reproduce, rebuild, share, sell or use our previews, designs, layouts, copy, structure or concepts without our written permission.

6. Client Information and Accuracy

To provide our services, we may ask you for information about your business, including but not limited to:

• Business name
• Contact details
• Services offered
• Prices
• Opening hours
• Location
• Service areas
• Images
• Branding
• Logo
• Website preferences
• Domain details
• Existing website access
• Hosting access
• Business descriptions
• Legal or regulatory information relevant to your business

You are responsible for ensuring that all information you provide is accurate, complete, lawful and up to date.

We are not responsible for errors, delays, legal issues, customer complaints or losses caused by inaccurate, incomplete, outdated or misleading information provided by you.

You are responsible for reviewing and approving your website content before publication.

7. Client Content, Images and Materials

Where you provide text, images, videos, logos, branding, documents, testimonials, claims, reviews or other materials, you confirm that:

• You own the material, or have permission to use it
• The material does not infringe any third-party rights
• The material is accurate and lawful
• The material does not contain anything defamatory, misleading, offensive, unlawful or harmful
• The material complies with any rules or regulations that apply to your business or industry

You grant us permission to use, edit, format, upload, display and publish the materials you provide for the purpose of delivering the agreed services.

We are not responsible for copyright, trademark, licensing, advertising, regulatory or legal issues caused by materials supplied by you.

8. Third-Party Platforms and Services

Our services may involve third-party platforms, tools or providers, including but not limited to:

• Website builders
• Hosting providers
• Domain registrars
• Payment processors
• Email providers
• Analytics tools
• Booking tools
• CRM systems
• Form tools
• Plugin providers
• Stock image providers
• AI tools
• Security tools

We are not responsible for third-party downtime, pricing changes, restrictions, errors, account suspensions, policy changes, loss of access, technical issues, data loss, security incidents or service interruptions.

You may be required to accept separate terms from third-party providers.

Where a third-party service requires payment, licence fees, subscription fees, renewals or usage charges, you are responsible for those costs unless expressly agreed otherwise in writing.

9. Payments

Prices, payment terms and billing dates will be set out in the relevant offer, invoice, payment page, proposal, order confirmation or client service agreement.

Unless otherwise stated:

• Setup fees are payable upfront
• Monthly fees are payable in advance
• Work may not begin until required payment has been received
• Ongoing services may be paused if payment is late, failed or disputed
• We may charge reasonable administrative costs where payment failure causes additional work
• You are responsible for ensuring payment details remain valid and up to date

All prices are stated in GBP unless otherwise confirmed.

Where VAT applies, VAT will be charged in accordance with UK law.

10. Late Payments and Failed Payments

If a payment is late, failed, reversed, charged back or otherwise unpaid, we may:

• Pause work
• Pause support
• Suspend website updates
• Suspend maintenance
• Restrict access to services
• Remove unpaid services
• Recover unpaid sums
• Charge reasonable recovery costs where legally permitted
• Terminate the relevant agreement

We are not responsible for loss, interruption, website issues, downtime, missed opportunities or business impact caused by late or failed payment.

11. Refunds

Refunds are handled according to the relevant client service agreement, payment page, invoice, order terms or written agreement.

Unless otherwise agreed in writing, fees paid for setup work, design work, website builds, previews, planning, onboarding, custom work, administrative work, domain-related work, third-party costs, and work already started or completed are non-refundable.

This does not affect any legal rights that cannot be excluded by law.

12. Cancellation

Cancellation terms for paid services will be set out in the relevant client service agreement or order terms.

Unless otherwise agreed in writing:

• You must give notice in writing if you wish to cancel ongoing services
• Cancellation does not remove your obligation to pay outstanding fees
• We may continue to charge for services already provided or committed to
• We may suspend or remove ongoing support after cancellation
• Third-party fees may remain payable after cancellation
• We may retain records required for legal, tax, accounting or legitimate business purposes

If you are buying as a business for business purposes, consumer cancellation rights may not apply. If any consumer cancellation rights do apply, they will be handled in accordance with applicable UK law. UK distance selling rules generally give consumers cancellation rights for online or distance purchases, but these rules are aimed at consumer contracts, not ordinary business-to-business purchases.

13. Minimum Term

Where a minimum term applies, such as a minimum monthly subscription period, this will be stated in the relevant client service agreement, payment page, proposal, invoice or order confirmation.

You agree to pay all fees due during any agreed minimum term.

Cancelling early does not automatically remove your obligation to pay fees due for the minimum term unless we agree otherwise in writing.

14. Website Ownership and Transfer

Unless otherwise agreed in writing, ownership and usage rights for any website, design, template, build, layout, system, process or related material will be governed by the relevant client service agreement.

Where a website transfer option is offered, transfer may be subject to:

• Payment of outstanding fees
• Payment of any agreed transfer fee
• Payment of third-party costs
• Completion of reasonable identity and ownership checks
• Settlement of all invoices
• Technical feasibility
• Third-party platform restrictions

A website transfer may include reasonable handover of available website assets, domain access or hosting access, depending on what is included in the agreed transfer.

We are not responsible for third-party limitations that prevent or restrict transfer.

15. Intellectual Property

All intellectual property rights in this website and our business materials remain owned by us or our licensors.

This includes but is not limited to:

• Website content
• Text
• Layouts
• Designs
• Templates
• Branding
• Graphics
• Processes
• Documents
• Proposals
• Sales materials
• Service structures
• Written copy
• Mockups
• Code
• Systems
• Training materials
• Internal processes

You may not copy, reproduce, edit, distribute, resell, publish, imitate, reverse engineer or commercially exploit our intellectual property without our written permission.

Where we create custom work for you, ownership and usage rights will be governed by the relevant client service agreement.

16. Portfolio Use

Unless you request otherwise in writing, you agree that we may refer to your business name, website, project, general results, screenshots, designs or publicly available business information in our portfolio, marketing materials, proposals, case studies or sales discussions.

We will not knowingly disclose confidential commercial information without permission.

If you do not want your project used in our portfolio or marketing, you must notify us in writing.

17. Confidentiality

Each party agrees to keep confidential information private and not disclose it to third parties except where:

• Required to deliver the services
• Required by law
• Required by a professional adviser
• The information is already public
• The other party gives permission
• Disclosure is reasonably necessary to enforce legal rights

Confidential information may include business plans, pricing, customer information, login details, unpublished materials, internal processes, technical information and private communications.

18. Login Details and Access

If you provide access to accounts, websites, hosting, domains, email, software or third-party platforms, you are responsible for ensuring you have authority to provide that access.

You should not send passwords through insecure channels where avoidable.

We may ask you to use secure access methods where available, such as user invitations, permission-based access, two-factor authentication or temporary access.

We are not responsible for issues caused by incorrect access details, expired access, revoked access, third-party restrictions, unauthorised account sharing, weak passwords, or security issues outside our control.

19. Website Maintenance and Support

Where ongoing maintenance or support is included, the scope will be limited to what is agreed in writing.

Maintenance does not automatically include:

• Unlimited redesigns
• Unlimited new pages
• Unlimited content changes
• SEO campaigns
• Paid advertising
• Copywriting beyond agreed scope
• Social media management
• Advanced development
• Custom software
• App development
• Complex integrations
• Emergency out-of-hours support
• Fixing issues caused by client changes
• Fixing issues caused by third-party tools
• Fixing issues caused by platform updates outside our control

We may charge separately for work outside the agreed scope.

20. Turnaround Times

We aim to complete work within reasonable timeframes.

Any delivery dates, turnaround times or estimates are estimates only unless expressly confirmed as binding in writing.

We are not responsible for delays caused by:

• Late client responses
• Missing information
• Missing images or content
• Delayed approvals
• Third-party platforms
• Technical issues
• Domain or hosting problems
• Payment delays
• Scope changes
• Force majeure events
• Client revisions
• Access issues
• Events outside our reasonable control

21. Revisions and Changes

The number of revisions included in a project will be set out in the relevant offer, invoice, proposal, payment page or client service agreement.

Unless otherwise agreed, revisions must be reasonable and within the original agreed scope.

We may charge additional fees for:

• Major redesigns
• New pages
• New functionality
• Repeated changes
• Changes after approval
• Changes caused by incorrect client information
• Urgent work
• Work outside the original scope

22. Legal, Regulatory and Industry Compliance

You are responsible for ensuring that your business, website content, claims, services, pricing, advertising, images, customer promises and legal notices comply with any laws, rules or regulations that apply to your industry.

This may include, depending on your business:

• Trading standards rules
• Advertising rules
• Consumer protection law
• Health and safety rules
• Financial promotion rules
• Medical or health claim rules
• Licensing requirements
• Data protection requirements
• Professional body rules
• Industry-specific legal requirements

We may provide general website support, but we do not provide legal, financial, tax, accounting, insurance, regulatory or compliance advice.

You should obtain professional advice where needed.

23. Website Content Disclaimer

The content on this website is provided for general information only.

Nothing on this website constitutes legal, financial, accounting, tax, business, investment, insurance, regulatory or professional advice.

You should not rely solely on this website when making business decisions.

We are not responsible for decisions made based on general information displayed on this website.

24. Privacy and Data Protection

Your use of this website and our handling of personal data is also governed by our Privacy Policy.

Our Privacy Policy explains what personal data we collect, how we use it, how long we keep it, who we share it with, and your rights.

You should read our Privacy Policy alongside these Terms.

UK GDPR and privacy obligations are separate from general website terms, and the ICO provides specific guidance for organisations on privacy notices, individual rights and data handling.

25. Cookies

This website may use cookies or similar technologies.

Where required by law, we will provide information about cookies and request consent for non-essential cookies.

Essential cookies may be used where necessary for the website to function properly.

Further information may be provided in our Privacy Policy or Cookie Policy.

26. Security

We take reasonable steps to protect our website, systems and communications.

However, no website, online service, email system, hosting platform or digital communication method can be guaranteed to be completely secure.

You are responsible for maintaining appropriate security on your own devices, accounts, passwords, software, hosting, email and third-party platforms.

We are not responsible for security issues caused by your systems, third-party providers, weak passwords, shared access, compromised devices or actions outside our reasonable control.

27. Website Availability

We aim to keep this website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, error-free or free from bugs.

We may suspend, withdraw, update, change or restrict access to all or part of the website at any time.

We are not liable for loss or damage caused by website downtime, technical issues, maintenance, cyber incidents, third-party failures or events outside our control.

28. External Links

This website may contain links to third-party websites or platforms.

These links are provided for convenience only.

We do not control third-party websites and are not responsible for their content, accuracy, security, policies, availability or services.

You access third-party websites at your own risk.

29. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the above, we will not be liable for:

• Loss of profit
• Loss of revenue
• Loss of sales
• Loss of business
• Loss of goodwill
• Loss of opportunity
• Loss of data
• Loss of contracts
• Loss of anticipated savings
• Business interruption
• Reputational damage
• Indirect or consequential loss
• Loss caused by third-party platforms
• Loss caused by inaccurate client information
• Loss caused by your failure to review or approve content properly
• Loss caused by circumstances outside our reasonable control

Where liability cannot be excluded, our total liability will be limited to the amount paid by you to us for the specific service giving rise to the claim during the three months immediately before the claim arose, unless a different limit is stated in a signed client service agreement.

Because unfair terms can be challenged, liability clauses should be reasonable and transparent. UK guidance makes clear that unfair consumer terms are not binding, and courts or regulators may challenge unfair wording.

30. Indemnity

You agree to indemnify and hold us harmless against claims, losses, damages, liabilities, costs and expenses arising from:

• Your breach of these Terms
• Your breach of any client service agreement
• Inaccurate or unlawful information provided by you
• Content, images or materials supplied by you
• Your business activities
• Your products or services
• Your misuse of the website or services
• Your infringement of third-party rights
• Your failure to comply with applicable laws or regulations
• Claims made by your customers, suppliers, contractors or third parties relating to your business

This indemnity does not apply where the claim is caused directly by our fraud, wilful misconduct or liability that cannot legally be excluded.

31. Force Majeure

We will not be responsible for delay or failure to perform our obligations where caused by events outside our reasonable control.

This may include:

• Internet outages
• Hosting failures
• Platform outages
• Cyber incidents
• Power cuts
• Natural disasters
• War
• Terrorism
• Civil unrest
• Strikes
• Illness
• Government action
• Legal restrictions
• Supplier failure
• Payment processor issues
• Domain registrar issues
• Events beyond our reasonable control

32. Termination

We may suspend or terminate access to our website or services if:

• You breach these Terms
• You breach a client service agreement
• You fail to pay sums due
• You misuse our services
• You provide false or misleading information
• You act abusively, unlawfully or unreasonably
• Continuing to provide services would expose us to legal, financial, technical or reputational risk
• A third-party platform prevents us from continuing
• We are otherwise entitled to terminate under a separate agreement

Termination does not affect any rights, obligations or payments that have already accrued.

33. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this website with the effective date shown above.

Your continued use of the website after changes are published means you accept the updated Terms.

For paid services, the terms that apply to your purchase will normally be the terms in force at the time of purchase, unless otherwise agreed in writing or required by law.

34. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue in full force and effect.

The invalid, unlawful or unenforceable part will be treated as amended only to the minimum extent necessary to make it valid, lawful and enforceable.

35. No Waiver

If we do not enforce any part of these Terms immediately, this does not mean we waive our right to enforce it later.

Any waiver must be given in writing.

36. Assignment

You may not transfer, assign or subcontract your rights or obligations under these Terms without our written permission.

We may transfer, assign or subcontract our rights or obligations where reasonably necessary for business, legal, operational or restructuring purposes, provided this does not materially reduce your rights.

37. Third-Party Rights

Unless expressly stated otherwise, no person other than you and us has any right to enforce these Terms.

38. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or relating to these Terms, unless applicable law requires otherwise.

39. Contact Us

If you have any questions about these Terms, you can contact us at: